Frequently Asked Questions
Common questions and answers about LockYit.
General
What is LockYit?
LockYit is a secure, local-first secure information manager and vault app. It stores your financial information, identities, passwords, to-do lists, notes, and more with zero-knowledge encryption. See all 43 item types you can store.
Is LockYit free?
LockYit is available for free to use on as many devices you want. Please check our pricing for current pricing and plans.
Which platforms does LockYit support?
LockYit is available on iOS, Android, macOS, Windows, and Linux. The desktop apps have browser extensions for Chrome, Firefox, and Edge to auto-fill passwords.
Security
Can you see my passwords?
No. LockYit uses zero-knowledge encryption. Your data is encrypted on your device before it leaves. We never have access to your master password, or your data stored on your devices.
What encryption does LockYit use?
LockYit uses AES-256-GCM encryption, the same standard used by banks and governments.
What happens if I forget my master password?
If you saved your recovery key, you can reset your password. If you don't have your recovery key, there is no way to recover your data - this is by design for maximum security.
Is my data stored in the cloud?
No. LockYit stores data locally on your device only. Sync across devices on your local network is planned for a future release.
Does LockYit support two-factor authentication (2FA)?
Yes! You can enable TOTP-based two-factor authentication from Settings → Security. Once enabled, you'll need to enter a 6-digit code from your authenticator app each time you login. Optionally, you can trust the device at the time of login, and it will not ask you again for the 2FA code for 30 days.
Browser Extension
What is the browser extension?
The LockYit browser extension lets you auto-fill passwords and addresses, and save new passwords and addresses directly from your browser. It connects to the LockYit desktop app running on the same machine.
Which browsers are supported?
LockYit extensions are available for Google Chrome, Mozilla Firefox, and Microsoft Edge. The Chrome extension also works with Chromium-based browsers like Brave and Vivaldi.
Does the extension work without the desktop app?
No. The browser extension requires the LockYit desktop app to be running and unlocked. It connects securely over a local connection and cannot access your vault independently.
Is the browser extension secure?
Yes. The extension never stores your passwords directly. All credentials are retrieved from the desktop app over a secure local connection, and your master password is never exposed to the extension from inside the app.
Account
Is registering for an account necessary?
Yes. Creating a LockYit account is required to use the app. Your account enables centralised account management features such as two-factor authentication, password changes, and access to your recovery key - all of which are essential for keeping your vault secure and recoverable.
Do I need to be signed in to my account to use the app?
No. Once the app is installed on a device and you have signed in, it operates entirely offline and locally. Your vault is stored on your device, so you can access it at any time without an internet connection or an active session with your account.
How do I change my email?
Currently, email changes are not supported. This feature is planned for a future update.
How do I delete my account on my device?
Go to Settings → Account → Clear Data on Device. This permanently deletes all your data from the device. See Deleting Your Account for full details.
Does uninstalling the app also delete my account?
No. Uninstalling or deleting the app from a device only removes the local data on that device. Your LockYit account remains on our servers. To permanently delete your account, go to Settings → Account → Delete Account and follow the two-step email verification process. See Deleting Your Account for full details.
Can I use LockYit on multiple devices?
Yes, but currently you need to export from one device and import to another. Local network sync is coming soon.
Data
How do I backup my data?
Go to Settings → Data → CSV Export. Store the exported file securely, as it contains unencrypted data. See Import & Export for details. You can also create local encrypted backups from the same Settings page.
Can I import from other apps or password managers?
Not at the moment. This feature is planned for a future update.
Is my data synced to the cloud?
No. We will not have cloud sync in LockYit. We will introduce local network sync in the coming months that will allow you to sync your data across devices on your local network.
Languages
Which languages does LockYit support?
LockYit is available in 17 languages: English, Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Malayalam, Bengali, Punjabi, Urdu, Odia, Nepali, French, German, Spanish, and Italian.
How do I change the language?
Go to Settings → Localization → Language, and select your preferred language.
Troubleshooting
The app is slow. What can I do?
- Make sure you're running the latest version
- Try restarting the app
- Try restarting your device
- If you have thousands of items, search may take longer
Biometrics stopped working.
- Check that biometrics are enabled on your device
- Go to Settings → Security → Biometric Unlock
- Toggle it off and on again
My OTP codes don't work.
OTP codes are time-sensitive. Make sure your device's date and time are set correctly.
I can't import my data.
- Ensure the file is a ZIP file from a LockYit export
- Check that the CSV files inside are properly formatted
- Try importing smaller batches
Contact & Support
How do I report a bug?
Email us at [email protected] with:
- Device and OS version
- LockYit version
- Steps to reproduce the issue
Where can I request features?
Send an email with feature details to [email protected]. We will evaluate the feature and let you know if we can add it to our roadmap.