Support
How can we help?
Email us at [email protected] with any question about LockYit. We read every message and reply by email.
Find an answer
- Frequently Asked Questions answers the most common questions about LockYit.
- The user guide walks you through every feature, step by step.
- Troubleshooting covers sync, biometrics, OTP codes and imports.
Report a bug
Email [email protected] and tell us:
- Your device and its operating system version
- Your LockYit version, from Settings → About
- The steps that make the problem happen
- What you expected to happen, and what happened instead
Request a feature
Email [email protected] and describe the feature, and what you would use it for. We read every request and let you know whether we can add it to our roadmap.
Forgot your master password?
We can't reset it for you: only you hold the keys to your vault. If you saved your recovery key, you can set a new master password with it. See Account Recovery.
Security questions
Email [email protected] with any question about how LockYit protects your data. If you think you've found a security problem, write "Security" in the subject line.